{"id":1179,"date":"2023-02-25T15:25:48","date_gmt":"2023-02-25T15:25:48","guid":{"rendered":"https:\/\/doremimall.com\/?page_id=1179"},"modified":"2026-06-08T09:00:01","modified_gmt":"2026-06-08T16:00:01","slug":"ruckerstattungen","status":"publish","type":"page","link":"https:\/\/doremimall.com\/de\/ruckerstattungen\/","title":{"rendered":"R\u00fcckerstattungs-, R\u00fcckgabe- und Stornierungsrichtlinie"},"content":{"rendered":"\n<main class=\"dm-policy\" aria-label=\"Refund returns and cancellation policy\">\n<style>\n  .dm-policy{--dm-red:#D71920;--dm-dark:#18181B;--dm-muted:#5B6470;--dm-soft:#F7F2EC;--dm-line:rgba(24,24,27,.12);background:#fff;color:var(--dm-dark);}\n  .dm-policy *{box-sizing:border-box;}\n  .dm-policy__wrap{max-width:1040px;margin:0 auto;padding:54px 24px;}\n  .dm-policy__eyebrow{display:inline-flex;border-radius:999px;background:var(--dm-soft);color:#A90F18;font-size:13px;line-height:1;font-weight:850;text-transform:uppercase;letter-spacing:.04em;padding:9px 13px;margin:0 0 18px;}\n  .dm-policy h1{font-size:48px;line-height:1.06;margin:0 0 16px;font-weight:850;letter-spacing:0;color:var(--dm-dark);}\n  .dm-policy__lead{font-size:19px;line-height:1.6;color:#2B2F36;max-width:860px;margin:0 0 22px;}\n  .dm-policy__updated{font-size:14px;color:var(--dm-muted);margin:0 0 28px;}\n  .dm-policy__summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:0 0 34px;}\n  .dm-policy__summary-card{border:1px solid var(--dm-line);border-radius:10px;background:#fff;padding:18px;box-shadow:0 10px 26px rgba(24,24,27,.05);}\n  .dm-policy__summary-card strong{display:block;font-size:17px;line-height:1.25;margin-bottom:6px;color:var(--dm-dark);}\n  .dm-policy__summary-card span{display:block;font-size:14px;line-height:1.45;color:var(--dm-muted);}\n  .dm-policy__section{border-top:1px solid var(--dm-line);padding-top:28px;margin-top:28px;}\n  .dm-policy h2{font-size:28px;line-height:1.18;margin:0 0 12px;font-weight:850;letter-spacing:0;color:var(--dm-dark);}\n  .dm-policy h3{font-size:20px;line-height:1.25;margin:18px 0 8px;font-weight:850;color:var(--dm-dark);}\n  .dm-policy p,.dm-policy li{font-size:16px;line-height:1.65;color:var(--dm-muted);}\n  .dm-policy p{margin:0 0 14px;}\n  .dm-policy ul,.dm-policy ol{margin:0 0 14px;padding-left:22px;}\n  .dm-policy a{color:#A90F18;text-decoration:underline;text-underline-offset:3px;}\n  .dm-policy__note{border-left:5px solid var(--dm-red);border-radius:8px;background:#fff;box-shadow:0 12px 30px rgba(24,24,27,.06);padding:18px 20px;margin:18px 0;}\n  .dm-policy__faq details{border:1px solid var(--dm-line);border-radius:8px;background:#fff;padding:0 18px;margin:10px 0;}\n  .dm-policy__faq summary{cursor:pointer;font-size:17px;font-weight:850;line-height:1.35;padding:16px 0;color:var(--dm-dark);}\n  .dm-policy__contact{border-radius:12px;background:#18181B;color:#fff;padding:24px;margin-top:30px;}\n  .dm-policy__contact h2{color:#fff;font-size:26px;}\n  .dm-policy__contact p{color:#E5E7EB;}\n  @media (max-width:760px){.dm-policy__wrap{padding:36px 16px;}.dm-policy h1{font-size:34px;}.dm-policy__lead{font-size:17px;}.dm-policy__summary{grid-template-columns:1fr;}.dm-policy h2{font-size:24px;}}\n<\/style>\n  <div class=\"dm-policy__wrap\">\n    <span class=\"dm-policy__eyebrow\">Returns &#038; refunds<\/span>\n    <h1>Refund, Returns &#038; Cancellation Policy<\/h1>\n    <p class=\"dm-policy__lead\">This policy explains how DOREMI MALL handles cancellations, returns, refunds, and quality issues for ready-made and custom Seaside Escape-style tile game sets.<\/p>\n    <p class=\"dm-policy__updated\">Last updated: June 8, 2026<\/p>\n    <div class=\"dm-policy__summary\"><div class=\"dm-policy__summary-card\"><strong>Contact within 7 days<\/strong><span>Return requests must be made within 7 days after delivery.<\/span><\/div><div class=\"dm-policy__summary-card\"><strong>Custom items are limited<\/strong><span>Personalized products cannot be returned for change of mind after approval or production.<\/span><\/div><div class=\"dm-policy__summary-card\"><strong>Quality support<\/strong><span>Contact us with photos if an item arrives damaged, wrong, or defective.<\/span><\/div><\/div>\n    <section class=\"dm-policy__section\"><h2>Return Window<\/h2><p>Our return request window is 7 days from the date of delivery. If more than 7 days have passed since delivery, we may be unable to offer a return, exchange, or refund unless the issue qualifies as an eligible quality problem.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Eligible Returns<\/h2><p>To be eligible for a return, the item must be unused, in the same condition received, and returned with original packaging, accessories, and proof of purchase. You must contact us first for return authorization and return instructions.<\/p><p>Do not send items back to the manufacturer or to any address found online unless our support team instructs you to do so.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Custom and Personalized Orders<\/h2><p>Custom tile game sets are made to order. Because personalized products are created for a specific buyer, they are generally not returnable or refundable for change of mind, wrong theme choice, incorrect customer-provided artwork, or buyer remorse after the design has been approved or production has started.<\/p><p>If your custom order arrives damaged, defective, or materially different from the approved design or order details, contact us with photos and your order number so we can review the issue.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Damaged, Wrong, or Defective Items<\/h2><p>If your item arrives damaged, defective, missing parts, or incorrect, email <a href=\"mailto:admin@doremimall.com\">admin@doremimall.com<\/a> within 7 days of delivery. Include your order number, photos of the product, photos of the packaging, and a clear description of the issue.<\/p><p>For eligible quality issues, we may offer a replacement, repair, store credit, partial refund, or refund depending on the situation. Manufacturing defect support may be reviewed for up to 90 days after delivery when the issue is related to workmanship rather than normal wear, misuse, or accidental damage.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Cancellations<\/h2><p>If you need to cancel an order, contact us within 1 hour after placing it. We will do our best to help, but cancellation is not guaranteed once an order has entered processing, artwork preparation, design preview, production, packing, or shipment.<\/p><p>Once an order has shipped, it cannot be cancelled. Refused delivery or failure to claim a package may be treated as a return and may result in deduction of shipping, handling, payment processing, customs, or carrier fees.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Refunds and Fees<\/h2><p>After we receive and inspect an authorized return, we will email you about approval or rejection. Approved refunds are usually issued to the original payment method within 5-10 business days, though banks and payment providers may take additional time to post the refund.<\/p><p>Shipping charges, payment processing fees, customs duties, taxes, and return shipping costs are generally non-refundable unless the issue was caused by our error. Customer-initiated returns or cancellations may be subject to payment processing, handling, or restocking deductions where permitted.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Return Shipping<\/h2><p>Customers are responsible for return shipping unless the return is approved because of our error, a wrong item, or an eligible product defect. For higher-value items, use a trackable shipping method and keep the shipping receipt.<\/p><\/section>\n    <section class=\"dm-policy__section dm-policy__faq\"><h2>Refund FAQ<\/h2><details open><summary>Can I return a custom tile game set?<\/summary><p>Custom and personalized sets are generally not returnable for change of mind after design approval or production. If the item is damaged, defective, or materially incorrect, contact us with photos.<\/p><\/details><details><summary>How long do refunds take?<\/summary><p>Approved refunds are usually processed within 5-10 business days to the original payment method, but banks and payment providers may take additional time.<\/p><\/details><details><summary>Can I cancel after production starts?<\/summary><p>Cancellation is not guaranteed after artwork preparation, design preview, production, packing, or shipment has started.<\/p><\/details><\/section>\n    <section class=\"dm-policy__contact\"><h2>Start a Return or Refund Request<\/h2><p>Email <a href=\"mailto:admin@doremimall.com\">admin@doremimall.com<\/a> with your order number, delivery date, photos, and a short explanation of the issue.<\/p><\/section>\n  <\/div>\n  <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I return a custom tile game set?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Custom and personalized sets are generally not returnable for change of mind after design approval or production. 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Last updated: June 8, 2026 Contact within 7 daysReturn requests must be made within 7 days after delivery. Custom items are limitedPersonalized products cannot be&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1179","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"doremi","author_link":"https:\/\/doremimall.com\/de\/author\/doremi\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/doremimall.com\/de\/wp-json\/wp\/v2\/pages\/1179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doremimall.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doremimall.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doremimall.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doremimall.com\/de\/wp-json\/wp\/v2\/comments?post=1179"}],"version-history":[{"count":0,"href":"https:\/\/doremimall.com\/de\/wp-json\/wp\/v2\/pages\/1179\/revisions"}],"wp:attachment":[{"href":"https:\/\/doremimall.com\/de\/wp-json\/wp\/v2\/media?parent=1179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}