{"id":1611,"date":"2023-09-18T05:35:59","date_gmt":"2023-09-18T12:35:59","guid":{"rendered":"https:\/\/doremimall.com\/?page_id=1611"},"modified":"2026-06-08T08:59:58","modified_gmt":"2026-06-08T15:59:58","slug":"guia-de-envio","status":"publish","type":"page","link":"https:\/\/doremimall.com\/es\/guia-de-envio\/","title":{"rendered":"Pol\u00edtica de env\u00edo y entrega"},"content":{"rendered":"\n<main class=\"dm-policy\" aria-label=\"Shipping and delivery policy\">\n<style>\n  .dm-policy{--dm-red:#D71920;--dm-dark:#18181B;--dm-muted:#5B6470;--dm-soft:#F7F2EC;--dm-line:rgba(24,24,27,.12);background:#fff;color:var(--dm-dark);}\n  .dm-policy *{box-sizing:border-box;}\n  .dm-policy__wrap{max-width:1040px;margin:0 auto;padding:54px 24px;}\n  .dm-policy__eyebrow{display:inline-flex;border-radius:999px;background:var(--dm-soft);color:#A90F18;font-size:13px;line-height:1;font-weight:850;text-transform:uppercase;letter-spacing:.04em;padding:9px 13px;margin:0 0 18px;}\n  .dm-policy h1{font-size:48px;line-height:1.06;margin:0 0 16px;font-weight:850;letter-spacing:0;color:var(--dm-dark);}\n  .dm-policy__lead{font-size:19px;line-height:1.6;color:#2B2F36;max-width:860px;margin:0 0 22px;}\n  .dm-policy__updated{font-size:14px;color:var(--dm-muted);margin:0 0 28px;}\n  .dm-policy__summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:0 0 34px;}\n  .dm-policy__summary-card{border:1px solid var(--dm-line);border-radius:10px;background:#fff;padding:18px;box-shadow:0 10px 26px rgba(24,24,27,.05);}\n  .dm-policy__summary-card strong{display:block;font-size:17px;line-height:1.25;margin-bottom:6px;color:var(--dm-dark);}\n  .dm-policy__summary-card span{display:block;font-size:14px;line-height:1.45;color:var(--dm-muted);}\n  .dm-policy__section{border-top:1px solid var(--dm-line);padding-top:28px;margin-top:28px;}\n  .dm-policy h2{font-size:28px;line-height:1.18;margin:0 0 12px;font-weight:850;letter-spacing:0;color:var(--dm-dark);}\n  .dm-policy h3{font-size:20px;line-height:1.25;margin:18px 0 8px;font-weight:850;color:var(--dm-dark);}\n  .dm-policy p,.dm-policy li{font-size:16px;line-height:1.65;color:var(--dm-muted);}\n  .dm-policy p{margin:0 0 14px;}\n  .dm-policy ul,.dm-policy ol{margin:0 0 14px;padding-left:22px;}\n  .dm-policy a{color:#A90F18;text-decoration:underline;text-underline-offset:3px;}\n  .dm-policy__note{border-left:5px solid var(--dm-red);border-radius:8px;background:#fff;box-shadow:0 12px 30px rgba(24,24,27,.06);padding:18px 20px;margin:18px 0;}\n  .dm-policy__faq details{border:1px solid var(--dm-line);border-radius:8px;background:#fff;padding:0 18px;margin:10px 0;}\n  .dm-policy__faq summary{cursor:pointer;font-size:17px;font-weight:850;line-height:1.35;padding:16px 0;color:var(--dm-dark);}\n  .dm-policy__contact{border-radius:12px;background:#18181B;color:#fff;padding:24px;margin-top:30px;}\n  .dm-policy__contact h2{color:#fff;font-size:26px;}\n  .dm-policy__contact p{color:#E5E7EB;}\n  @media (max-width:760px){.dm-policy__wrap{padding:36px 16px;}.dm-policy h1{font-size:34px;}.dm-policy__lead{font-size:17px;}.dm-policy__summary{grid-template-columns:1fr;}.dm-policy h2{font-size:24px;}}\n<\/style>\n  <div class=\"dm-policy__wrap\">\n    <span class=\"dm-policy__eyebrow\">Shipping policy<\/span>\n    <h1>Shipping &#038; Delivery for Custom Tile Game Orders<\/h1>\n    <p class=\"dm-policy__lead\">This shipping guideline explains how DOREMI MALL processes, ships, and tracks custom Seaside Escape-style tile game sets, personalized melamine tiles, and ready-made tile game orders.<\/p>\n    <p class=\"dm-policy__updated\">Last updated: June 8, 2026<\/p>\n    <div class=\"dm-policy__summary\"><div class=\"dm-policy__summary-card\"><strong>Worldwide shipping<\/strong><span>We ship to many countries and provide tracking after dispatch.<\/span><\/div><div class=\"dm-policy__summary-card\"><strong>Custom orders take time<\/strong><span>Personalized sets begin production after design details or preview approval.<\/span><\/div><div class=\"dm-policy__summary-card\"><strong>Need help?<\/strong><span>Email admin@doremimall.com with your order number.<\/span><\/div><\/div>\n    <section class=\"dm-policy__section\"><h2>Order Processing<\/h2><p>We process orders as quickly as possible. Ready-made items usually move into processing sooner, while custom tile game sets may require extra time for artwork review, design preview, production, and quality checks.<\/p><p>If your order includes personalization, production begins after we receive the required customization details. If a design preview is provided, delays in approval may extend the processing timeline.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Address Changes and Cancellations<\/h2><p>If you need to change your shipping address or request cancellation, contact us within 1 hour of placing the order at <a href=\"mailto:admin@doremimall.com\">admin@doremimall.com<\/a>. We will do our best to help, but address changes and cancellations are not guaranteed once an order has entered processing, production, packing, or shipment.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Tracking Your Order<\/h2><p>After your order ships, we will send a shipping confirmation email with tracking information. Tracking updates may take time to appear after the carrier receives the package.<\/p><p>For order status questions, email us with your order number so we can locate your purchase faster.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Shipping Cost and Free Shipping<\/h2><p>Shipping costs vary by destination, item quantity, package weight, and available shipping method. You can see the shipping cost at checkout after entering your delivery address.<\/p><p>Free shipping may be available for eligible orders over  USD in eligible areas. If free shipping applies, it will be shown during checkout.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>International Shipping, Customs, and Taxes<\/h2><p>International orders may be subject to customs review, import duties, VAT, taxes, brokerage fees, or local delivery charges depending on the destination country. Unless checkout clearly states that duties or taxes are prepaid, these charges are the responsibility of the recipient.<\/p><p>Customs processing can also affect delivery timelines. Contact your local customs office for country-specific requirements.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Multiple Addresses, PO Boxes, and APO\/FPO<\/h2><p>We cannot split one order across multiple shipping addresses. If you need items delivered to different addresses, please place separate orders.<\/p><p>Some carriers may not support PO Boxes, APO\/FPO, or military addresses. If your address cannot be served, we may contact you for an alternative delivery address.<\/p><\/section>\n    <section class=\"dm-policy__section\"><h2>Lost, Delayed, or Returned Packages<\/h2><p>Carrier delays can happen because of customs, weather, local delivery disruptions, high seasonal volume, or incomplete address information. If tracking shows an issue, contact the carrier first and email us with your order number.<\/p><p>If a package is returned because of an incorrect address, refusal, failed delivery attempts, unpaid customs charges, or unclaimed pickup, additional shipping fees may apply before reshipment.<\/p><\/section>\n    <section class=\"dm-policy__section dm-policy__faq\"><h2>Shipping FAQ<\/h2><details open><summary>How do I check my order status?<\/summary><p>Use the tracking link in your shipping confirmation email or contact admin@doremimall.com with your order number.<\/p><\/details><details><summary>Do custom tile sets ship immediately?<\/summary><p>No. Custom sets may require artwork review, design preview, production, and quality checks before shipping.<\/p><\/details><details><summary>Who pays customs or import taxes?<\/summary><p>Unless checkout clearly states otherwise, international customs duties, VAT, taxes, or local fees are the responsibility of the recipient.<\/p><\/details><\/section>\n    <section class=\"dm-policy__contact\"><h2>Need Shipping Help?<\/h2><p>Email <a href=\"mailto:admin@doremimall.com\">admin@doremimall.com<\/a> with your order number, shipping name, and the issue you need help with.<\/p><\/section>\n  <\/div>\n  <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I check my DOREMI MALL order status?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the tracking link in your shipping confirmation email or contact admin@doremimall.com with your order number.\"}},{\"@type\":\"Question\",\"name\":\"Do custom tile game sets ship immediately?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Custom sets may require artwork review, design preview, production, and quality checks before shipping.\"}},{\"@type\":\"Question\",\"name\":\"Who pays customs or import taxes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Unless checkout clearly states otherwise, international customs duties, VAT, taxes, or local fees are the responsibility of the recipient.\"}}]}<\/script>\n<\/main>\n","protected":false},"excerpt":{"rendered":"<p>Shipping policy Shipping &#038; Delivery for Custom Tile Game Orders This shipping guideline explains how DOREMI MALL processes, ships, and tracks custom Seaside Escape-style tile game sets, personalized melamine tiles, and ready-made tile game orders. Last updated: June 8, 2026 Worldwide shippingWe ship to many countries and provide tracking after dispatch. Custom orders take timePersonalized&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1611","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"doremi","author_link":"https:\/\/doremimall.com\/es\/author\/doremi\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/doremimall.com\/es\/wp-json\/wp\/v2\/pages\/1611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doremimall.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doremimall.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doremimall.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doremimall.com\/es\/wp-json\/wp\/v2\/comments?post=1611"}],"version-history":[{"count":0,"href":"https:\/\/doremimall.com\/es\/wp-json\/wp\/v2\/pages\/1611\/revisions"}],"wp:attachment":[{"href":"https:\/\/doremimall.com\/es\/wp-json\/wp\/v2\/media?parent=1611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}