Refund, Returns & Cancellation Policy

Return Window

Our return request window is 7 days from the date of delivery. If more than 7 days have passed since delivery, we may be unable to offer a return, exchange, or refund unless the issue qualifies as an eligible quality problem.

Eligible Returns

To be eligible for a return, the item must be unused, in the same condition received, and returned with original packaging, accessories, and proof of purchase. You must contact us first for return authorization and return instructions.

Do not send items back to the manufacturer or to any address found online unless our support team instructs you to do so.

Custom and Personalized Orders

Custom tile game sets are made to order. Because personalized products are created for a specific buyer, they are generally not returnable or refundable for change of mind, wrong theme choice, incorrect customer-provided artwork, or buyer remorse after the design has been approved or production has started.

If your custom order arrives damaged, defective, or materially different from the approved design or order details, contact us with photos and your order number so we can review the issue.

Damaged, Wrong, or Defective Items

If your item arrives damaged, defective, missing parts, or incorrect, email admin@doremimall.com within 7 days of delivery. Include your order number, photos of the product, photos of the packaging, and a clear description of the issue.

For eligible quality issues, we may offer a replacement, repair, store credit, partial refund, or refund depending on the situation. Manufacturing defect support may be reviewed for up to 90 days after delivery when the issue is related to workmanship rather than normal wear, misuse, or accidental damage.

Cancellations

If you need to cancel an order, contact us within 1 hour after placing it. We will do our best to help, but cancellation is not guaranteed once an order has entered processing, artwork preparation, design preview, production, packing, or shipment.

Once an order has shipped, it cannot be cancelled. Refused delivery or failure to claim a package may be treated as a return and may result in deduction of shipping, handling, payment processing, customs, or carrier fees.

Refunds and Fees

After we receive and inspect an authorized return, we will email you about approval or rejection. Approved refunds are usually issued to the original payment method within 5-10 business days, though banks and payment providers may take additional time to post the refund.

Shipping charges, payment processing fees, customs duties, taxes, and return shipping costs are generally non-refundable unless the issue was caused by our error. Customer-initiated returns or cancellations may be subject to payment processing, handling, or restocking deductions where permitted.

Return Shipping

Customers are responsible for return shipping unless the return is approved because of our error, a wrong item, or an eligible product defect. For higher-value items, use a trackable shipping method and keep the shipping receipt.