Shipping & Delivery for Custom Tile Game Orders

Order Processing

We process orders as quickly as possible. Ready-made items usually move into processing sooner, while custom tile game sets may require extra time for artwork review, design preview, production, and quality checks.

If your order includes personalization, production begins after we receive the required customization details. If a design preview is provided, delays in approval may extend the processing timeline.

Address Changes and Cancellations

If you need to change your shipping address or request cancellation, contact us within 1 hour of placing the order at admin@doremimall.com. We will do our best to help, but address changes and cancellations are not guaranteed once an order has entered processing, production, packing, or shipment.

Tracking Your Order

After your order ships, we will send a shipping confirmation email with tracking information. Tracking updates may take time to appear after the carrier receives the package.

For order status questions, email us with your order number so we can locate your purchase faster.

Shipping Cost and Free Shipping

Shipping costs vary by destination, item quantity, package weight, and available shipping method. You can see the shipping cost at checkout after entering your delivery address.

Free shipping may be available for eligible orders over USD in eligible areas. If free shipping applies, it will be shown during checkout.

International Shipping, Customs, and Taxes

International orders may be subject to customs review, import duties, VAT, taxes, brokerage fees, or local delivery charges depending on the destination country. Unless checkout clearly states that duties or taxes are prepaid, these charges are the responsibility of the recipient.

Customs processing can also affect delivery timelines. Contact your local customs office for country-specific requirements.

Multiple Addresses, PO Boxes, and APO/FPO

We cannot split one order across multiple shipping addresses. If you need items delivered to different addresses, please place separate orders.

Some carriers may not support PO Boxes, APO/FPO, or military addresses. If your address cannot be served, we may contact you for an alternative delivery address.

Lost, Delayed, or Returned Packages

Carrier delays can happen because of customs, weather, local delivery disruptions, high seasonal volume, or incomplete address information. If tracking shows an issue, contact the carrier first and email us with your order number.

If a package is returned because of an incorrect address, refusal, failed delivery attempts, unpaid customs charges, or unclaimed pickup, additional shipping fees may apply before reshipment.